Privacy Policy.
Effective Date: 04/2026 | Last Updated: 24/2026
This Privacy Policy describes how LoomLine ('LoomLine,' 'we,' 'us,' or 'our') collects, uses, and discloses information about you when you visit our website at loomline.com (the 'Site') or contact us through it. By using the Site, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Information You Provide. We collect personal information that you voluntarily provide when you contact us or submit a project inquiry, including:
(a) Full name and job title
(b) Company name
(c) Email address and phone number
(d) Project descriptions, specifications, and related information submitted through our intake form or via email
1.2 Information Collected Automatically. When you visit our Site, certain information is collected automatically through Squarespace, our website hosting platform, including:
(a) Pages visited and time spent on the Site
(b) Browser type, device type, and operating system
(c) IP address and general geographic location
2. How We Use Your Information
We use the information we collect for the following purposes:
(a) To respond to your inquiries and project submissions
(b) To assess project feasibility and prepare for production discussions
(c) To communicate with you regarding our services, your project, and relevant updates
(d) To operate, maintain, and improve our Site and services
(e) To comply with applicable legal obligations
3. How We Share Your Information
3.1 We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
3.2 We may share your information with the following categories of third-party service providers who assist us in operating our business:
(a) Squarespace, Inc. — website hosting and analytics
(b) HubSpot, Inc. — customer relationship management and contact data storage
3.3 These providers are permitted to use your information only as necessary to provide services to us and are subject to their own privacy policies.
3.4 We may also disclose your information if required to do so by law or in response to a valid legal request.
4. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, to maintain our business records, or as required by applicable law. If you would like to request deletion of your information, please contact us at hello@loomline.com.
5. Your Rights
5.1 California Residents. If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
(a) The right to know what personal information we collect, use, disclose, and sell
(b) The right to request deletion of your personal information, subject to certain exceptions
(c) The right to opt out of the sale of your personal information (note: we do not sell personal information)
(d) The right not to receive discriminatory treatment for exercising your privacy rights
5.2 EEA and UK Residents. If you are located in the European Economic Area or the United Kingdom, you may have additional rights under the General Data Protection Regulation (GDPR) or UK GDPR, including the right to access, rectify, erase, or restrict the processing of your personal data, and the right to data portability.
5.3 To exercise any of the rights described in this section, please submit a request to hello@loomline.com. We will respond to verified requests within the timeframe required by applicable law.
6. Data Security
We implement reasonable technical and organizational measures to protect the personal information we hold against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your information.
7. Children's Privacy
Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected personal information from a minor, please contact us immediately at hello@loomline.com and we will take steps to delete such information.
8. Third-Party Links
Our Site may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
9. Cookies
Our Site uses cookies — small text files placed on your device by your web browser. Cookies help the Site function properly and allow us to understand how visitors interact with it.
9.1 We currently use only the cookies set by Squarespace, our website hosting platform, for basic site functionality and analytics. We do not use advertising, tracking, or third-party marketing cookies.
9.2 You can control or disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of certain parts of the Site.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the effective date at the top of this page. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
LoomLine